Shipping & returns
Thank you for shopping at Prezentowa Przystań.
We make every effort to ensure that each order is prepared with due care and delivered as quickly as possible. Below you will find the most important information regarding order fulfillment, delivery, payments, returns, and complaints.
TABLE OF CONTENTS
1. Delivery
2. Payments
3. Personalized Products
4. Returns
5. Complaints
6. Refunds
1. Delivery
Order Fulfillment Time
Order fulfillment time depends on the type of product purchased.
- Standard products: usually 1 to 3 working days.
- Personalized products: usually 2 to 7 working days, counted from the moment of:
- payment receipt,
- receiving all materials necessary to fulfill the order,
- design approval (if required).
In exceptional situations, such as an increased volume of orders, the holiday period, or causes beyond the Seller's control, the fulfillment time may be extended. We will inform the Customer immediately of any such case.
Available Delivery Methods
Currently, orders can be delivered via:
- InPost Paczkomaty®
- InPost Courier
- DPD Courier*
- DHL Courier*
- GLS Courier*
* Availability of individual delivery methods may depend on the product type or delivery location.
Delivery Cost
The delivery cost depends on:
- the chosen delivery method,
- order value,
- package dimensions,
- delivery location.
The exact amount will be displayed before placing the order.
🚚 FREE SHIPPING!
Free shipping on orders over 200 PLN.
Shipment Tracking
After the shipment is dispatched, the Customer will receive an email containing a tracking number allowing them to track its status.
Receiving the Parcel
Upon receiving the parcel, we recommend checking its condition. If the packaging shows signs of damage, it is advisable to draw up a damage protocol with the carrier and contact us. Failure to draw up a protocol does not deprive the Customer of rights resulting from applicable regulations.
2. Payments
Secure payment methods are available in the Store.
Currently, we support:
- BLIK
- fast online bank transfers
- Visa and Mastercard card payments
- Apple Pay*
- Google Pay*
- traditional bank transfer
* Availability depends on the payment operator and the Customer's device.
Electronic payments are processed by reputable payment operators:
- Autopay S.A.
- Stripe Payments Europe Ltd.
3. Personalized Products
A large part of our offer includes products made according to the Customer's individual guidelines.
Such products include, among others:
- custom printed t-shirts,
- printed hoodies,
- personalized mugs,
- paintings / prints,
- pillows,
- computer embroidery,
- DTF prints,
- custom-made products.
Production begins after:
- receiving all materials,
- order confirmation,
- design approval (if required).
Once production has started, the ability to make changes may be limited.
4. Returns
Right of Withdrawal from the Contract
A Consumer and an Entrepreneur with Consumer rights may withdraw from a distance contract within 14 days from the date of receiving the order, without giving any reason.
To exercise the right of withdrawal, an appropriate statement must be sent and the product returned to the Seller's address. Refunds will be made in accordance with applicable legal regulations.
When is a Return Not Allowed?
In accordance with Art. 38 of the Consumer Rights Act, the right to withdraw from the contract does not apply to Personalized Products made to individual Customer specifications or serving to satisfy their individualized needs.
This applies in particular to products made with:
- a custom photo,
- custom text,
- custom graphics,
- company logo,
- individual embroidery,
- dedication,
- a custom-prepared design.
5. Complaints
If the received Product does not comply with the contract or has a defect, the Customer has the right to file a complaint.
A complaint can be submitted:
- by email,
- in writing,
- using the complaint form available on the website.
Each complaint is considered individually in accordance with applicable legal regulations.
6. Refunds
In the event that the right to return or withdraw from the contract is recognized, the refund will be made immediately, no later than within 14 days, using the same payment method used when placing the order, unless the Customer agrees to a different method of refund.
Contact
If you have questions regarding the content of this document or need additional information related to the operation of our Store, please contact us. We will be happy to answer your questions and provide the necessary assistance.
Contact methods:
📞 +48 799 103 842
🕒 Contact hours:
Monday – Friday
09:00–17:00
Thank you for shopping in our store!